GlobalCom Solutions understands the complexities of todays call center environment. The right blend of technology greatly enhances the productivity and efficiency of any campaign. Incorrectly applied, it tends to inflate costs without a reasonable return on investment and can even frustrate or completely alienate a customer.

We understand this balance and have the experience to successfully implement and utilize these World Class technologies:


Predictive Dialing
ACD and advance call routing
Interactive Voice Response
CTI
Web Chat, Call back, Collaboration, and Call Through
VoIP
E-mail
Autoresponse
Kiosk

The bottom line is that GlobalCom Solutions has positioned itself to provide its clients with the advanced technology and outsourced services they need to communicate with their customers.

This is provided through any channel, anytime, and anywhere the customer or campaign requires. This allows us to develop for our clients a comprehensive approach to managing their customer base throughout the entire customer life cycle.

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